Privacy Policy

This Privacy Policy ("Policy") describes how plae8 ("plae8," "we," "us," or "our") collects, uses, stores, and discloses personal information about you ("Player," "User," or "you") when you access or use the plae8 online gaming platform at plae8.vip (the "Platform").

plae8 is committed to protecting the privacy and security of your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

plae8 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name, date of birth, and nationality
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS/GSIS ID) where required for identity verification

Financial Data:

• GCash or PayMaya account reference numbers (not full credentials)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only)
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity

Technical & Usage Data:

• IP address, device type, operating system, and browser type
• Pages visited, games played, session duration, and click-stream data
• Cookies and similar tracking technologies (see Section 6)

Communications Data:

• Records of your interactions with plae8 customer support, including chat logs and email correspondence
• Responses to surveys, promotions, or feedback requests

plae8 uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your plae8 player account, including processing your registration and verifying your identity and age (21+ requirement).
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and card payments in Philippine Peso (PHP).
• Gameplay & Platform Services: To provide access to games, process bets and winnings, and deliver a personalised gaming experience on the plae8 platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, responsible gaming obligations, and reporting to relevant regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Promotions & Marketing: To send you information about plae8 bonuses, promotions, and new games — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the plae8 platform, fix bugs, and develop new features.

plae8 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, tax reporting obligations, and regulatory requirements imposed by relevant gaming authorities.
• Legitimate Interests: Processing is necessary for plae8's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you may withdraw that consent at any time by contacting us at [email protected] or using the unsubscribe link in any marketing email.

plae8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals. Each payment provider operates under its own privacy policy.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including but not limited to PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.
• Legal & Professional Advisers: Lawyers, auditors, and other professional advisers where necessary to protect plae8's legal rights or comply with legal proceedings.

plae8 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as your preferred language, game settings, and display options, so you don't have to re-enter them each visit.
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymised data about page visits, session durations, and feature usage. This data is used solely to improve the plae8 experience.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content about plae8 offers and games. You may opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.

plae8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymised within thirty (30) days.
• Technical & Usage Data: Typically retained in identifiable form for up to twelve (12) months, after which it may be anonymised and retained for analytical purposes.

When your personal data is no longer required, plae8 will securely delete or anonymise it in accordance with our internal data disposal procedures.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by plae8:

• Right to Be Informed: The right to be told what personal data we collect about you and how it is used — which is the purpose of this Policy.
• Right of Access: The right to request a copy of the personal data plae8 holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

plae8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the plae8 platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised plae8 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and remediate data security incidents promptly.

While plae8 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The plae8 Platform is strictly intended for individuals aged 21 years and above. plae8 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to plae8, please contact us immediately at [email protected] so that we can take appropriate action.

plae8 primarily stores and processes your personal data within the Philippines. In some cases, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or technology service providers with servers in other jurisdictions.

Where such transfers occur, plae8 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to maintain standards equivalent to those required under Philippine law.

plae8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how plae8 protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way plae8 handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 30 days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. The NPC can be reached through their official government channels.